Home visits & samples
What to bring to the conversation, and how a visit is arranged.
Visit questions ↓
A little clarity before you choose
Good questions.
Good questions.
Helpful answers.
From the first sample to the fitting details, here are the things customers often want to know. For anything specific to your room or order, speak to our team.
Start with home visits Ask us on 0115 773 4188 →
Home visits & samples.
How do I arrange a home visit?
Send a home-visit request or contact the team by phone or email. Let us know your postcode, the rooms involved and the products you would like to discuss. The team will agree the appointment with you.
Is a request a confirmed appointment?
No. Your preferred day or time is a request until the team confirms it. Contact us if you need to check or change an agreed appointment.
Is the home measure and quote free?
NCB offers a free, no-obligation home measuring and estimating service. Tell us your postcode and requirements so the team can confirm the visit arrangements.
Which areas do you cover?
NCB offers its home service in Nottingham and across Nottinghamshire. Share your full postcode so the team can check your location and the service you need before arranging a visit.
Do I need exact measurements or a final choice?
No. A description of the rooms and rough dimensions can help the first conversation. Final measurements and the product specification need to be checked before an order.
Can I request a particular sample?
Yes. Include the brand, range, colour or style if you know it. The team can check current sample options before arranging the visit. Screen images are a starting point; compare the actual material before choosing.
Quotes & fitting.
What should I check in my quote?
Check the selected range and colour, measured areas, materials and fitting work. Ask about preparation, underlay or backing where relevant, trims, thresholds and any other finishing details so you understand the whole specification.
Do you remove old flooring or move furniture?
Discuss these requirements before accepting the quote. Confirm which tasks are included, which need a separate arrangement and what you need to clear before fitting. Do not assume removal, disposal or moving furniture is included.
Can I reuse my underlay, pole or existing fittings?
That depends on their condition and compatibility with the new product. Mention anything you hope to retain so the team can assess it and explain the options.
Can you give a price from my room size alone?
Dimensions are a useful starting point, but the chosen product, layout, preparation and fitting details also affect the quote. Ask for a measured specification before making a final decision.
Is a deposit required?
Ask the team to confirm any deposit, when payment is due and the terms for your particular order before proceeding. These details should be clear alongside the agreed specification.
How soon can fitting take place?
Availability varies with the selected products, preparation and fitting schedule. Tell the team about your preferred timing and any other work taking place, then confirm the arrangements before relying on a date.
Care & support.
Where can I find the right care instructions?
Start with the instructions for your exact product, fibre and finish. Our Care & Advice page gives general pointers and links to manufacturer guides. Contact us if you need help identifying what was supplied.
What warranty comes with my product?
Coverage, exclusions, registration and care requirements depend on the manufacturer and selected product. Ask for the applicable written terms and keep them with your order details.
What if I have a concern after fitting?
Contact the team with your order reference, the product and room, a description of the concern and clear photographs if useful. This helps us understand the issue and discuss the next step.
Are the photographs completed NCB installations?
The photographs in Our completed work show genuine NCB installations. Other room and texture imagery illustrates design ideas and does not identify a particular supplied product or completed job. Ask the team to compare the actual samples for your project.