Good care starts with knowing what you have. These pointers help you find the right routine; always follow the instructions for your exact product, fibre and finish.
Find advice for your material Ask us a care question →
Check your order details or care label before choosing a cleaner. A method suitable for one carpet, floor or fabric may be unsuitable for another.
If the material is uncertain, check first. Keep the product name and details of what was spilled to hand when asking for advice.
Call 0115 773 4188 →Use the cleaning method and dilution specified for your product. There is no universal bleach, steam or wet-cleaning treatment for all floor coverings.
For an unknown fibre, delicate finish or persistent mark, seek product-specific advice before trying another treatment. Tell the adviser what you have already used.
These manufacturer guides are useful starting points. Match the guide to your product; the links open online resources.
Only where the manufacturer’s instructions expressly permit it for your exact carpet and specify how. A care claim for one synthetic carpet does not apply to wool, blends, natural fibres or a runner’s edging. If you are unsure, ask before using it.
Check the exact product instructions before using steam. Heat and moisture can be unsuitable for some floors, fibres, coatings and window coverings. Natural plant-fibre flooring in particular needs specialist dry-care guidance.
Include the brand and range if known, your order reference, the affected area, what happened and any treatment already tried. A clear photograph can help the team understand the issue.